At Lomu Decor, we want you to be fully satisfied with your purchase. If you are not completely happy with your metal sign, we’re here to help. Please review our return and refund policy below to ensure a smooth and hassle-free process.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
Proof of Purchase: A receipt or proof of purchase is required for all returns.
Time Frame: Items must be returned within 30 days of the delivery date.
Condition: The item must be unused, in its original packaging, and in the same condition as when it was received.
2. Non-Returnable Items
Certain items cannot be returned:
- Custom or Personalized Orders: Due to their unique nature, custom or personalized signs are not eligible for return unless they arrive damaged or defective.
- Sale Items: Items marked as “Final Sale” cannot be returned.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [email protected] and reason for the return.
- Ship the Item: Once your return is approved, we will provide instructions for returning the item. Please pack the item securely and ship it to the address provided.
- Shipping Costs: You are responsible for return shipping costs, except in cases of damage or defect. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.
4. Refund
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved Refunds: Refunds are processed back to your original payment method. Please allow 5–7 business days for the refund to reflect in your account, depending on your payment provider.
- Partial Refunds: In some cases, partial refunds may be granted (e.g., for items not in original condition or missing parts).
5. Exchanges
If your item is defective or damaged, please contact us as soon as possible. We will gladly provide a replacement for any damaged or incorrect items at no additional cost.
6. Damages and Issues
We make every effort to ensure that your items arrive in perfect condition. However, if your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We will work with you to resolve the issue promptly.
7. Changes to This Policy
We may update our Return and Refund Policy as needed. Any changes will be posted on this page, and we encourage you to review it regularly.
Contact Us
If you have any questions about our Return and Refund Policy, please reach out to our support team at:
Email: [email protected]
Address: 1600 RANGE ST BOULDER, CO 80301
Thank you for shopping with 51meitu! We are committed to your satisfaction and look forward to assisting you.